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Belour Hair Co. Policies – Shop with Confidence

At Belour Hair Co., every order is prepared with precision, care, and luxury in mind. We are committed to delivering hair that not only meets but exceeds your expectations — and to giving you a shopping experience as premium as our products.

Order Minimums – Designed for a Flawless Install

We want every install to look full, seamless, and stunning — the kind of hair you’ll love from every angle.

For that reason, most orders require a minimum of three pieces:

• 3 bundles for a classic, full install, or

• 2 bundles + 1 closure for a natural, seamless finish.

Why we do this:

• Ensures perfect volume from root to tip

• Creates even blending with no thin ends

• Delivers the signature Belour look you’ve seen in our photos and videos

Exceptions

• Bundles 16 inches or shorter naturally provide more fullness, so you may purchase fewer pieces.

• Ready-to-Ship Try-Me Lengths (select 12–18” styles) are available for customers who want to experience our quality before committing to a full install.

If your order falls below the required minimum for your chosen length, our team will reach out right away to help adjust your order for the best results.

Returns & Exchanges – Shop with Confidence

We want you to be absolutely confident in your investment. Every bundle, wig, and closure is carefully inspected and packaged to our exacting standards before leaving our facility.

Our Promise

• Exchanges or store credit are available for items that are unused, unworn, and in original packaging (labels and ties intact) within 14 days of delivery.

• Need help choosing the perfect texture, length, or style? Email shopbelour@gmail.com before you order for personalized guidance.

Important Details

• Hair that has been opened, worn, installed, or altered cannot be returned or exchanged due to hygiene and quality standards.

• Exchanges must be authorized via email before sending items back.

• We do not offer refunds.

Shipping & Delivery Protection

• Once an order leaves our facility and is scanned by the carrier, it is in their care.

• For peace of mind, we recommend adding Route Package Protection at checkout to safeguard against loss, theft, or damage in transit.

• If your package is delayed or marked as delivered but not received, we’ll gladly assist in filing a claim with the carrier.

Order Accuracy

• Please ensure your shipping address is correct at checkout — packages returned due to an incorrect address will require a reshipment fee.

• For fraud prevention, billing and shipping addresses must match.

Processing & Shipping Timelines

At Belour Hair Co., we offer two types of products — Ready-to-Ship and Made-to-Order — so you can choose the speed and customization that work for you.

Ready-to-Ship Collection

• Processing Time: 48–72 hours (Mon–Fri)

• Shipping Time: 3–4 business days within the U.S.

• Perfect for last-minute installs or when you need hair fast.

Made-to-Order Luxury Hair

• Processing Time: 5–10 business days (Mon–Fri, excluding holidays)

• Shipping Time: 3–4 business days within the U.S.

• This option allows us to prepare, quality-check, and package your hair fresh to our highest standards.

Order Updates: You’ll receive a tracking email as soon as your order ships. If your order exceeds the stated processing time, please reach out for an update.

Contact Us

Questions? Concerns? Styling advice?
📧 shopbelour@gmail.com
We respond within 24 hours, Monday–Friday.